FAQs
Service Questions:
- What items do you clean? We specialize in cleaning car seats, strollers, and wagons, along with removable accessories like bases, canopies, and inserts.
- How long does the cleaning process take? All cleanings are completed within 24 hours, so you can get your gear back quickly and ready for your next adventure.
- Whats included in the cleaning service? Pricing depends on the type of item and level of cleaning needed.
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Car seats: based on size and condition
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Strollers/Wagons: vary by model and material
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There is a $15 Heavy Stains/Accidents fee that could be charged (we will contact you beforehand if this is going to get charged)
- Do you offer deep cleaning or stain removal? Yes! Every service includes a detailed deep cleaning that targets built-up dirt, odors, and bacteria, While some permanent stains may not come out completely, we always do our best to restore your item to its freshest, cleanest condition.
- Can you clean multiple items at once (car seat, stroller and wagon)? Absolutely. You can schedule multiple items for cleaning at the same time, such as your car seat, stroller, and wagon. Multi-item cleanings can even help you save time and may qualify for a bundle discount depending on your order size.
- Do you take apart the seats to clean them thoroughly? Yes. Whenever possible, we disassemble removable parts such as covers, straps, padding, and cup holders to ensure a deep and thorough clean.
- Will my seat or stroller be completely dry when I pick it up? Yes. All items are thoroughly dried before they are returned to you.
- Do you handle special materials or fabrics (ex: leather, suede or memory foam)? Yes. We take care to use appropriate cleaning methods for special materials to protect their quality and integrity.
- How do you ensure my items aren't mixed up with someone elses? Each item is individually labeled and tracked throughout the cleaning process. This ensures that your belongings are kept separate and returned safely.
Safety & Products
- Are your cleaning products safe for babies and kids? Absolutely! Every solution we use is carefully selected to ensure it meets high safety standards, making your child’s gear both clean and completely safe for everyday use.
- Do you follow manufacturer guidelines when cleaning car seats? Yes. We strictly adhere to each manufacturer’s cleaning instructions to ensure your car seat remains safe and fully functional.
- Will cleaning void my warranty? No. Our cleaning methods are designed to comply with manufacturer guidelines and will not void your warranty.
- Do you sanitize toys or accessories that come with strollers or car seats? Yes. We thoroughly clean and sanitize all removable toys and accessories included with your items, following manufacturer guidelines to ensure they are safe for your child.
- Can I request a specific type of cleaning product (fragrance-free, allergy-safe, etc)? Please let us know any preferences or sensitivities when booking your service. We will use safe, effective products that meet your specifications whenever possible.
Turnaround & Scheduling
- What is your turnaround time? Our standard turnaround time is 24 hours for most items. In cases where items are heavily soiled or require extra drying time, we will notify you in advance and provide an updated completion time.
- How do I schedule a cleaning? You can easily schedule a cleaning through our website booking system, by phone, or by contacting us via email. Once your appointment is confirmed, we’ll provide all the details for pickup, drop-off, or delivery, ensuring a smooth and convenient service experience.
- Why are there some dates that are blocked off? Certain dates may be unavailable due to high demand, staff scheduling, or pre-scheduled appointments. If your preferred date is unavailable, we’ll work with you to find the next most convenient option.
- What if I can't drop off or pick up during business hours? Please contact us, and we’ll work with you to arrange flexible pickup or delivery options outside of regular business hours whenever possible, ensuring your service is convenient and stress-free,
- Can I reschedule my appointment? Yes. You may reschedule your appointment by contacting us at least 6 hours in advance.
- How do I reschedule my appointment? To reschedule, simply contact us via phone, email, or through our website at least 12 hours before your scheduled appointment.
- Can I cancel my service last minute? If you need to cancel, please notify us as soon as possible. Cancellations less than 6 hours before your appointment may be subject to restrictions, so early notice helps us accommodate other clients while minimizing disruption.
Pricing & PAyment
- How much does each service cost? Service pricing varies depending on the type of item, size, and condition.
- What forms of payment do you accept? We accept major credit and debit cards, Stripe payments through our website, and cash.
- Do you accept checks? At this time, we do not accept personal checks.
- Do you require a deposit to book? No. A deposit is not required to schedule your appointment.
- Will I get a receipt for this service? Yes. A receipt will be provided for every service, either digitally via email or in print upon request.
- Do you provide gift certificates or service vouchers? No. At this time, we do not offer gift certificates or service vouchers at this time.
Do you offer seasonal promotions or bundle discounts? Yes. We occasionally offer seasonal promotions and bundle discounts for multiple items or repeat services. Check our website, Facebook page or contact us directly to learn about current offers.
Pick-Up & Drop-Off
- Where are you located? LSR is located in Plover, WI; the business is ran in-home inside of a manufactured community. When you pull into the property keep going straight until you get to the stop sign, take a right onto the second driveway and LSR is located at #42 (the big white home with black shutters, you will see the drop off sign)
- Do you offer pick-up and delivery? No. At this time, we do not offer pick-up or delivery services. All items must be dropped off and picked up at our location during business hours.
- How will I know when my items are ready? Once your items have been cleaned and are ready for pickup, we will notify you via email, text, or phone call—whichever method you prefer.
- What if I forget an accessory or part when I drop off my item? If an accessory or part is missing, we will clean the item as received. You can bring the missing parts later for an additional cleaning if desired. We recommend including all removable pieces for the most thorough service.
Policies & Other Info?
- What happens if stains or smells don't come out completely? Although we use thorough, professional cleaning methods, some stains or odors may be persistent and not fully removable. If this occurs, we will notify you before completing the service and discuss the best possible solution.
- Do you offer refunds? Because each cleaning service is personalized and involves labor and materials, we do not offer refunds once a service has been completed. However, if there is an issue with your service, please contact us, and we will work with you to address the concern and ensure your satisfaction.
- What if something gets damaged during cleaning? We take great care with every item to prevent damage. In the unlikely event that an item is damaged during our cleaning process, we will assess the situation promptly and work with you to resolve it, which may include repair, replacement, or another solution depending on the circumstances.
- Do I need to remove the car seat straps before drop-off? No. You do not need to remove the straps before bringing in your car seat.
- How should I prepare my items before bringing them in? Simply bring your items as they are, making sure any removable toys or accessories are included if you want them cleaned.
- Do you reinstall or dis install car seats? We do not reinstall car seats in vehicles. However, we do safely disassemble removable parts as needed for a thorough cleaning, following manufacturer guidelines.
- Can you show me how to reinstall the car seats? No. We do not provide car seat installation guidance. It is the responsibility of the caregiver to consult a certified car seat safety technician or follow the manufacturer’s instructions to ensure the car seat is installed safely and correctly.
- What should I do if my payment doesn't go through? If your payment fails, please double-check your card information and try again. If the issue persists, contact us directly via phone or email so we can help you complete your transaction safely and securely.
- What should I do if a page on the website isn't loading or isn't working properly? If a page isn’t loading correctly, try refreshing your browser or clearing your cache. If the problem continues, please contact us with details about the issue (which page, device, and browser you’re using) so we can resolve it quickly.
Lost Sock Info
Call
715-315-8184
Address
4101 Hoover Ave TRLR 42
Plover, WI 54467